Refund and Return Policy
Effective Date: 26th November 2024
At Ultimatealinova, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy is designed to ensure a smooth and easy return process. Please read the following terms carefully.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days of receipt.
- The product must be in its original condition, unused, and with all packaging intact.
- Proof of purchase or order confirmation is required.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Opened or used products (unless faulty)
- Customized or personalized items
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@ultimatealinova.com to request a return authorization.
- Provide your order number, item details, and the reason for the return.
- Once your return is authorized, we will send you a return shipping label.
- Pack the item securely, including all original packaging and accessories.
- Ship the item back to the return address provided.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Upon approval, we will issue a refund to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Exchange Policy
If you would prefer an exchange, please notify our customer service team within 30 days of receipt. Exchanges are subject to product availability. If the item you wish to exchange for is unavailable, we will issue a refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will assist you with a replacement, exchange, or full refund, as per your preference.
7. Shipping Costs
- If the return is due to our error or a defective product, we will cover the return shipping costs.
- If you are returning an item for any other reason, you will be responsible for the return shipping fees.
8. Contact Us
If you have any questions or need assistance with the return or refund process, please reach out to our customer support team at info@ultimatealinova.com.
Thank you for choosing Ultimatealinova. We are committed to providing you with excellent customer service and ensuring your complete satisfaction.